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What content does the service provide? |
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How do I get directly to the BBCi
console from the link on the frontpage? |
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Why can't I access the BBC broadband
service from other computers? |
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I can't
see any video files or hear any audio files |
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My videos and audios keep jumping tracks |
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I have signed up with fairBroadband and cannot
see any BBCi broadband content. |
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What are the minimum specifications
I need to access BBCi? |
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Answers |
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BBCi brings you the latest
in news, weather and sport from radio, TV and online
BBC services. Breaking news and updated audio and video
bulletins keep you informed throughout the day. |
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To go straight to the BBC broadband service
without seeing an interim screen you need to enable
cookies on your PC. Windows users should choose Internet
Options in Control Panel. Select Security, then Custom
Level. Scroll down and click on Enable Cookies. |
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The BBCi Broadband service provides enhanced audio
and video features. It is only available to users accessing
the internet via a UK broadband service provider such
as fairBroadband, which has an agreement with BBCI. The same
news stories are accessible with any internet connection
from the main BBCi site, but without the enhanced audio
and video features. |
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You
may need the free RealPlayer plug-in. If so, you should
receive an automatic prompt asking you to upgrade. Should
you still be unable to access video or audio services,
please go to RealPLayer Support on the RealNetworks
site. |
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Check your RealPlayer settings.
Your preferences may be set to use low bandwidth only,
which could be affecting the performance of your audio
or video. Change these settings by going to your RealPlayer
and choosing View/Preferences/Connection. Go to the
bandwidth area and change from normal bandwidth to 512k.
The maximum bandwidth can be set the same or higher. |
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Check that you have signed up to our broadband service.
If you are only signed up for our dial-up service, you
will not be able to access the BBCi broadband site. |
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The service is accessible to users with the following:
· Netscape 4.7 and higher and Internet Explorer 5 and
higher
· Windows 95/98/NT4/ME/2000/XP and Macintosh
OS8/9/X
· You will also need the browser plugin
for RealPlayer8 or higher.
This can be downloaded free from this site.
For further information on systems requirements, please
go to the RealNetworks site. Please note that the service
does not currently support the Windows Media Player
format. |
