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Email questions
 
 
Email for beginners
I cannot send email
How do I configure alias@fairadsl.co.uk email?
Quick guide to the most popular mail client
How do I check my email over the web?
How many email addresses do I get from fairBroadband?
 
 
Email for beginners
The first time you came accross email was probably via Netscape Messenger, Outlook Express,
Eudoramail or another similiar sounding email client.

When you send an email to somebody, it goes from your computer over the Internet to a computer that handles the email by storing it in a mailbox, ready to pick up for the person you sent the email to.
 
I cannot send email
If you are a customer of ours and see the message:

"Remote host said: 550 <xxxxx@yourdomain.com>
Use your dialin provider's SMTP server," then you could be using our outgoing (SMTP) mail server
wrongly. We only accept outgoing email messages from customers we can identify. This means that you must either use a standard dial-up connection like fairBroadband or the email address we have provided our Braodband customers with.

Either ourselves or the ISP you are with has provided you with an SMTP server to use; normally this will be smtp.yourisp.net, but check your ISP's instruction for configuring your email. Our customers need to use smtp.fairadsl.co.uk.
 
How do I configure alias@fairadsl.co.uk email?
Assuming that you have signed up for the email address alias@fairadsl.co.uk, and your password is abc123. You download your mail from our POP3 server.

Its' address is mail.fairadsl.co.uk.
Your username on this server is "alias@fairadsl.co.uk".
Your password is abc123. Your email address and your reply address is alias@fairadsl.co.uk.
 
Quick guide to the most popular mail client
Outlook Express

Other mail clients behave in similar ways. For instance, most versions of Outlook or Entourage on the Mac can be configured in pretty much the same way as Outlook Express.
 
How do I check my email over the web?
You can check anyname@fairadsl.co.uk email address from our web-based email system.
Go to http://mail.fairadsl.co.uk:1000/ and log in with your Full fairBroadband email address and password (your mail password). This allows you to check your email.
 
How many email addresses do I get from fairBroadband? 
You get up to 10 email address with fairBroadband.
To add an additional email address just go to:
Add email Account
 
 
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